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Asian Journal of Sustainability and Social Responsibility

Table 2 Item measurement properties

From: The impacts of corporate social responsibility, service quality, and transparency on relationship quality and customer loyalty in the hotel industry

Constructs

Items

Standardized factor loadings

Cronbach’s α

CR

AVE

CR

CSR_1

.576

.825

.898

.643

 

CSR_2

.663

   
 

CSR_3

.831

   
 

CSR_4

.815

   
 

CSR_5

.667

   

SQ

SQ_1

.813

.814

.810

.756

 

SQ_2

.808

   
 

SQ_3

.715

   

CR

CR_1

.849

.893

.897

.882

 

CR_2

.878

   
 

CR_3

.846

   

TR

TR_1

.709

.853

.726

.661

 

TR_2

.729

   
 

TR_3

.753

   
 

TR_4

.729

   
 

TR_5

.780

   

SATIS

SATIS_1

.863

.930

.991

.917

 

SATIS_2

.900

   
 

SATIS_3

.958

   

TRU

TRU_1

.743

.879

.795

.749

 

TRU_2

.814

   
 

TRU_3

.732

   
 

TRU_4

.741

   
 

TRU_5

.814

   

CL

CL_1

.789

.865

.922

.798

 

CL_2a

    
 

CL_3

.830

   
 

CL_4

.862

   
  1. Note: Goodness-of-fit: χ 2 = 1376.434, df = 303, p < .001, RMSEA = .08, CFI = .900, NFI = .901, TLI = .902
  2. CSR corporate social responsibility, SQ service quality, CR Corporate reputation, TR transparency, SATIS satisfaction, TRU trust, CL customer loyalty
  3. aItem was deleted due to a standardized loading of less than .50
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