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Table 2 Item measurement properties

From: The impacts of corporate social responsibility, service quality, and transparency on relationship quality and customer loyalty in the hotel industry

Constructs Items Standardized factor loadings Cronbach’s α CR AVE
CR CSR_1 .576 .825 .898 .643
  CSR_2 .663    
  CSR_3 .831    
  CSR_4 .815    
  CSR_5 .667    
SQ SQ_1 .813 .814 .810 .756
  SQ_2 .808    
  SQ_3 .715    
CR CR_1 .849 .893 .897 .882
  CR_2 .878    
  CR_3 .846    
TR TR_1 .709 .853 .726 .661
  TR_2 .729    
  TR_3 .753    
  TR_4 .729    
  TR_5 .780    
SATIS SATIS_1 .863 .930 .991 .917
  SATIS_2 .900    
  SATIS_3 .958    
TRU TRU_1 .743 .879 .795 .749
  TRU_2 .814    
  TRU_3 .732    
  TRU_4 .741    
  TRU_5 .814    
CL CL_1 .789 .865 .922 .798
  CL_2a     
  CL_3 .830    
  CL_4 .862    
  1. Note: Goodness-of-fit: χ 2 = 1376.434, df = 303, p < .001, RMSEA = .08, CFI = .900, NFI = .901, TLI = .902
  2. CSR corporate social responsibility, SQ service quality, CR Corporate reputation, TR transparency, SATIS satisfaction, TRU trust, CL customer loyalty
  3. aItem was deleted due to a standardized loading of less than .50