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Table 3 Construct intercorrelations

From: The impacts of corporate social responsibility, service quality, and transparency on relationship quality and customer loyalty in the hotel industry

 

1

2

3

4

5

6

7

1. CSR

1

      

2. SQ

.782

1

     

3. CR

.696

.814

1

    

4. TR

.800

.619

.587

1

   

5. SATIS

.681

.693

.697

.586

1

  

6. TRU

.863

.800

.776

.784

.805

1

 

7. CL

.737

.738

.640

.674

.726

.797

1

  1. Note: All coefficients were significant at p < .05
  2. CA corporate ability, CSR corporate social responsibility, SQ service quality, CR Corporate reputation, TR transparency, SATIS satisfaction, TRU trust, CL customer loyalty